Frequently Asked Questions
What is DLP and SLA?
We are in the process of creating a parts department in New South Wales with a collection of parts that are not for sale.
Parts department parts are just for helping customers that have bought printers from us resolve their warranty issues in a timely manner.
Are you a scam?
How do I place an order?
Once you are finished ordering, proceed to ‘Checkout’ and follow the instructions to finalize your order.
Should you run into any issues, please do not hesitate to contact us using our email or LiveChat feature – we will be able to help.
Is your website secure?
Our entire website is installed with the latest 256 Bit Encryption Technology secured by Geotrust to ensure the highest security level when purchasing on all modern devices and web browsers.
Can I change my order right after it has been placed?
However, if your order has been processed in our system/shipped out, we will not be able to modify/cancel it.
Can I change my order once it has been processed?
If you wanted to add another item/other items into your existing order, please place a separate order for that item/those items.
Once purchased, unwanted items can be returned. Kindly note that the shipping and any costs involved are to be the buyer’s responsibility (unless any other arrangements were made).
I don't know which printer will suit my needs. Can I speak to someone who will be able to provide proffesional advice?
Our 3D printing experts will be able to provide all of the needed information and advice.
You can book a FREE phone appointment with one of our 3D printing experts.
You can choose the time and date that works best for your schedule, by clicking on the ‘Talk to an expert’ button that can be found in the top menu of the website.
How can I create an account on your website?
Can you ship to a PO Box?
Sometimes, with our partner warehouses, we don’t have the control to guarantee this is possible.
This is the reason PO Boxes are not accepted on our check out page.
If you want to ship to a PO Box please email us at firstname.lastname@example.org and we can check the courier options for the specific product you are after.
Do you have a physical store?
We have warehouses in Sydney, Melbourne, Perth, Adelaide, and China.
Can I pick up my order from your warehouse?
How do you ship out my order?
We have various warehouse locations, so we will use the most effective and fastest method to get the package(s) to your address.
How long will it take for my package(s) to arrive?
The estimated delivery time for every product, as well as the location of the warehouse it is shipping from, can be found on the product page of the product. This time-frame is applicable for Australia only.
For other countries, your order will take a little longer to arrive. However, please ask us to be sure.
What is the price of shipping?
What happens if my order is taking too long?
Please understand that it is normal for delays to occur during busy times and holiday periods. If your order is running late, we ask that you wait an extra 7 days, just to be safe.
If your order still does not arrive after that time period, the necessary steps will be taken in order to resolve the issue.
What is the procedure to declare my package as lost?
If you notice that your package is taking too long to arrive, please contact us and we will do our best to help you resolve your issue.
What happens when my order gets declared as lost?
I received my order but it is not what I have expected. What should I do now?
How do I send an order back?
The shipping and any costs involved are to be the buyer’s responsibility (unless any other arrangements were made).
When can I ask for a refund?
Your item received is faulty.
Your item is damaged.
Your item is the wrong model.
Please note that we do not refund for change of mind requests.
How do I ask for a refund?
How do I return my order?
We will process your return request within 3 – 5 working days. Kindly understand that any shipping fees are the buyer’s responsibility (unless other arrangements are made).