To place an order, simply browse for your product using our categories at the top menu and once you have found your product, choose the desired option/s (If any), then add the product to your shopping cart.

Once you are finished ordering, proceed to ‘Checkout’ and follow the instructions to finalize your order.

Should you run into any issues, please do not hesitate to contact us using our email or LiveChat feature – we will be able to help.

If you have made a mistake placing your order and you noticed it right away, please do contact us and we will modify your order accordingly.

However, if your order has been processed in our system/shipped out, we will not be able to modify/cancel it.

Once the order has been processed, we are not able to modify or cancel your order.

If you wanted to add another item/other items into your existing order, please place a separate order for that item/those items.

Once purchased, unwanted items can be returned. Kindly note that the shipping and any costs involved are to be the buyer’s responsibility (unless any other arrangements were made).

Yes!

Our 3D printing experts will be able to provide all of the needed information and advice.

You can book a FREE phone appointment with one of our 3D printing experts.

You can choose the time and date that works best for your schedule, by clicking on the ‘Talk to an expert’ button that can be found in the top menu of the website.

Creating an account requires a unique username and a password. If you want to create an account, go into any page of the website, click “My Account” at the top right corner and select the option ‘Register’. From there, follow the instructions provided to create your account.

It is very important to note that any 3rd party upgrades or repairs that end up leading to any machine failure will void the general warranty provided by the manufacturer.

We are an online shop only. We decided not to have a physical store-front to reduce overhead costs to make sure we can always provide our customers with the best prices.

We have warehouses in Sydney, Melbourne, Perth, Adelaide, and China.

There is strictly no collection available from our warehouses. Online purchase is the only available option.

Once your order is placed online, our staff will process and prepare your goods to be shipped by courier.

We have various warehouse locations, so we will use the most effective and fastest method to get the package(s) to your address.

Your order will be processed, packed, and then shipped out from one of our warehouses within 48 hours using a direct courier.

The estimated delivery time for every product, as well as the location of the warehouse it is shipping from, can be found on the product page of the product. This time-frame is applicable for Australia only.

For other countries, your order will take a little longer to arrive. However, please ask us to be sure.

The price of shipping printers, filament, resin, and other products is calculated by an average of what is charged by courier services and postal services around Australia. The shipping is calculated at the checkout and it depends on your address, weight, and dimensions of the package(s). Shipping charges apply to all products. Free shipping is applicable at this company’s discretion.

Once we ship out your order and it is on its way, you will be alerted as to its status. However, if your order does not arrive during the indicated time-period, please let us know and we will further investigate.

Please understand that it is normal for delays to occur during busy times and holiday periods. If your order is running late, we ask that you wait an extra 7 days, just to be safe.

If your order still does not arrive after that time period, the necessary steps will be taken in order to resolve the issue.

Sometimes, mishaps happen and packages get lost in transit. Fortunately, situations like these do not happen often.

If you notice that your package is taking too long to arrive, please contact us and we will do our best to help you resolve your issue.

In the case of a package getting declared as “Lost in transit”, you can choose between a full refund and a replacement. If you choose to receive a full refund, it will be provided using the same payment getaway as the one used to pay for the original order. If you choose to receive a replacement product, the order will be re-processed and shipped out as soon as possible.

If we have confirmed that we are going to provide you with a return or refund (for a particular reason), you will need to ship back the order before we can either provide you with a refund or have a replacement item reshipped to you.

The shipping and any costs involved are to be the buyer’s responsibility (unless any other arrangements were made).

We are more than happy to provide a refund only in the following circumstances:

Your item received is faulty.

Your item is damaged.

Your item is the wrong model.

Please note that we do not refund for change of mind requests.

To lodge a refund, simply contact us with your request, and we will have it processed. We will ask for certain details, such as photos, for evidence purposes.

If you are not satisfied with your order for some reason, you will be able to have it sent back to exchange it for another product we offer. To lodge a return for your item/s, simply contact us and provide the needed details.

We will process your return request within 3 – 5 working days. Kindly understand that any shipping fees are the buyer’s responsibility (unless other arrangements are made).