Frequently Asked Questions

What is DLP and SLA?

The primary difference between DLP and SLA is the light source; SLA uses a UV laser beam while the DLP uses UV light from a projector. … Since the curing (hardening) of the resin is done from point to point, SLA 3D printing is more accurate and the quality of the print is also better in comparison to DLP 3D printing.

PARTS

Parts Parts available on the website are for anyone to purchase.

We are in the process of creating a parts department in New South Wales with a collection of parts that are not for sale.

Parts department parts are just for helping customers that have bought printers from us resolve their warranty issues in a timely manner.

Are you a scam?

How do I place an order?

To place an order, simply browse for your product using our categories at the top menu and once you have found your product, choose the desired option/s (If any), then add the product to your shopping cart.

Once you are finished ordering, proceed to ‘Checkout’ and follow the instructions to finalize your order.

Should you run into any issues, please do not hesitate to contact us using our email or LiveChat feature – we will be able to help.

Is your website secure?

Can I change my order right after it has been placed?

If you have made a mistake placing your order and you noticed it right away, please do contact us and we will modify your order accordingly.

However, if your order has been processed in our system/shipped out, we will not be able to modify/cancel it.

Can I change my order once it has been processed?

Once the order has been processed, we are not able to modify or cancel your order.

If you wanted to add another item/other items into your existing order, please place a separate order for that item/those items.

Once purchased, unwanted items can be returned. Kindly note that the shipping and any costs involved are to be the buyer’s responsibility (unless any other arrangements were made).

I don't know which printer will suit my needs. Can I speak to someone who will be able to provide proffesional advice?

Yes!

Our 3D printing experts will be able to provide all of the needed information and advice.

You can book a FREE phone appointment with one of our 3D printing experts.

You can choose the time and date that works best for your schedule, by clicking on the ‘Talk to an expert’ button that can be found in the top menu of the website.

How can I create an account on your website?

Creating an account requires a unique username and a password. If you want to create an account, go into any page of the website, click “My Account” at the top right corner and select the option ‘Register’. From there, follow the instructions provided to create your account.

Can you ship to a PO Box?

Only Australia Post can ship to PO Boxes.

Sometimes, with our partner warehouses, we don’t have the control to guarantee this is possible.

This is the reason PO Boxes are not accepted on our check out page.

If you want to ship to a PO Box please email us at admin@3dpsa.com.au and we can check the courier options for the specific product you are after.

Do you have a physical store?

We are an online shop only. We decided not to have a physical store-front to reduce overhead costs to make sure we can always provide our customers with the best prices.

We have warehouses in Sydney, Melbourne, Perth, Adelaide, and China.

Can I pick up my order from your warehouse?

There is strictly no collection available from our warehouses. Online purchase is the only available option.

How do you ship out my order?

Once your order is placed online, our staff will process and prepare your goods to be shipped by courier.

We have various warehouse locations, so we will use the most effective and fastest method to get the package(s) to your address.

How long will it take for my package(s) to arrive?

Your order will be processed, packed, and then shipped out from one of our warehouses within 48 hours using a direct courier.

The estimated delivery time for every product, as well as the location of the warehouse it is shipping from, can be found on the product page of the product. This time-frame is applicable for Australia only.

For other countries, your order will take a little longer to arrive. However, please ask us to be sure.

What is the price of shipping?

The price of shipping printers, filament, resin, and other products is calculated by an average of what is charged by courier services and postal services around Australia. The shipping is calculated at the checkout and it depends on your address, weight, and dimensions of the package(s). Shipping charges apply to all products. Free shipping is applicable at this company’s discretion.

What happens if my order is taking too long?

Once we ship out your order and it is on its way, you will be alerted as to its status. However, if your order does not arrive during the indicated time-period, please let us know and we will further investigate.

Please understand that it is normal for delays to occur during busy times and holiday periods. If your order is running late, we ask that you wait an extra 7 days, just to be safe.

If your order still does not arrive after that time period, the necessary steps will be taken in order to resolve the issue.

What is the procedure to declare my package as lost?

Sometimes, mishaps happen and packages get lost in transit. Fortunately, situations like these do not happen often.

If you notice that your package is taking too long to arrive, please contact us and we will do our best to help you resolve your issue.

What happens when my order gets declared as lost?

In the case of a package getting declared as “Lost in transit”, you can choose between a full refund and a replacement. If you choose to receive a full refund, it will be provided using the same payment getaway as the one used to pay for the original order. If you choose to receive a replacement product, the order will be re-processed and shipped out as soon as possible.

I received my order but it is not what I have expected. What should I do now?

When you do receive your order and it is not what you expected (for whatever reason), please contact us immediately and explain the situation. If the product you receive is faulty, is the incorrect model, or simply is not functioning as expected, we will gladly exchange or refund your order.

How do I send an order back?

If we have confirmed that we are going to provide you with a return or refund (for a particular reason), you will need to ship back the order before we can either provide you with a refund or have a replacement item reshipped to you.

The shipping and any costs involved are to be the buyer’s responsibility (unless any other arrangements were made).

When can I ask for a refund?

We are more than happy to provide a refund only in the following circumstances:

Your item received is faulty.

Your item is damaged.

Your item is the wrong model.

Please note that we do not refund for change of mind requests.

How do I ask for a refund?

To lodge a refund, simply contact us with your request, and we will have it processed. We will ask for certain details, such as photos, for evidence purposes.

How do I return my order?

If you are not satisfied with your order for some reason, you will be able to have it sent back to exchange it for another product we offer. To lodge a return for your item/s, simply contact us and provide the needed details.

We will process your return request within 3 – 5 working days. Kindly understand that any shipping fees are the buyer’s responsibility (unless other arrangements are made).

    Ask Us a Question

    We are always here to assist whether it's about a product or order you placed, simply fill in and submit the contact form. We'll be back with a response within 24-48 hours.