Frequently Asked Questions
How do I place an order?
If you’re finished ordering, proceed to ‘Checkout’ and follow the instructions to finalize your order.
Should you run into any issues please dont hesitate to contact us.
Is your website secure?
Our entire website is installed with the latest 256 Bit Encryption Technology secured by Geotrust to ensure the highest level of security when purchasing on all modern devices and web browsers.
How do you ship out my order?
We have various warehouse locations so we will use the most effective and fastest method possible to your location.
How long will my order take to arrive?
This time-frame is applicable for Australia and New Zealand.
For other countries your order will take a little longer however please ask us just to be sure.
What do you charge for shipping?
What happens if my order is taking too long?
Please understand that it is normal for delays to occur during busy times and holiday periods. If your order is running late, we ask that you wait an extra 7 days just to be safe.
How do I send back an order ?
The shipping and any costs involved are to be the buyers responsibility (Unless any other arrangements were made).
I received my order but its not what I expected
If the product is faulty, is the incorrect model or simply is not functioning as expected, we will gladly exchange or refund your order.
How do I ask for a refund?
- Your item received is faulty
- Your item is damaged
- Your item is the wrong model, style or colour
- Your item never arrives
To lodge a refund, simply contact us with your request and we’ll have it processed. We will ask for certain details such as photos for evidence purposes. We do not refund for change of mind requests.
How do I return my order?
To lodge a return for your item/s, simply send us your details by contacting us .
We will process your return request within 3 – 5 working days. Kindly understand that any shipping fees are the buyers responsibility (Unless other arrangements are made).