Flashforge Creator 3 Pro IDEX

Any 3rd Party Upgrades or Repairs done on the machine without the supervision or approval from our WhizKids - Technical Support Team will void the warranty of the printers. Please consult with us before proceeding with any upgrades or repairs.

1) What should I do if my printing platform is dirty and bumpy?

When the build tape on the printing platform is dirty and damaged, the build tape needs to be replaced. First, tap "preheat" function in the equipment to heat the build plate to 60°-100° (high temperature is better, 60°is good to prevent burns ), keep it for a few minutes until the glue under the build tape softens, then remove the old build tape along the corner, and use alcohol to remove the residue on the build plate. After wiping up, put on the new build tape and smooth it out.

2) Why often printing with no filament out of the nozzle and still does not work after cleaning the nozzle? Why do we need to replace the nozzle and PTFE tube?

After a long time of printing, the two parts are prone to aging due to repeated clogging and overheating. When clogging or poor print effect often occurs, you need to change the nozzle and PTFE tube operation after several useless unclogging.

3) How can I use a computer to control the printer to print?

You can physically connect the device to the computer using the included USB cable. Check whether the corresponding icon in the device manager has the yellow exclamation mark as shown in the picture. If so, it means that the printer driver file is not installed. FlashPrint needs to be reinstalled. Or using Wi-Fi to make the computer and printer in the same Wi-Fi environment. For example, the device and the computer are connected to a home Wi-Fi named XXXX at the same time, then select the IP option in the list of the printer -- "about" and fill in the number in the "FlashPrint --" print "--" connect machine "option to complete the connection. (If Wi-Fi status is not connected, check whether the computer has driven by USB cable)

4) How do I update the device to the latest version?

When you want to update the firmware, you have 2 methods. First, you can turn on the Wi-Fi function in Settings to connect to the Wi-Fi hotspot you are using nearby, and then click the "upgrade" option in the device.

5) Why can't my model be read by the printer?

The original model needs slicing software to be recognized by the printer.FlashPrint is developed by Flashforge, and you can get installation files from the attached memory card, USB stick or official website support page. You only need to select the corresponding installation package according to the operating system installed on your computer to install the software.

6) Why is the printed model out of the print platform? It's not printed at all?

3D printer model construction relies on the accumulation of layers of filament, which plays a very important role in the stability of the bottom. You can adjust the print platform through the "levelling" option so that the first layer of the model perfectly adheres to the print platform. you can refer to the User Guide or video of levelling operation to adjust the print platform, the first layer of the printing effect may refer to the image below to get to know your levelling effect is perfect or not.

7) Why does the nozzle produce no filament when printing? Thin filament?

Due to a variety of reasons, it often occurs that filament cannot be extruded when printing or filament loading. At this time, it is necessary to unclog and clean the residual filament of the filament loading path manually to ensure the smooth filament inlet channel. Firstly, you need to disassembly the filament feeding motor of the nozzle to expose the filament feed hole below. Then turn on the preheat function on the device and heat the nozzle to a temperature high enough to melt the filament and hold it for a short time. Finally, press the filament inlet channel with a 1.5mm unclogging pin in the kit provided with the device to extrude the filament from the nozzle. (As shown in the figure, it is the inlet of two common nozzle forms)

8) How to load and unload filament?

The printer needs to load filament to print, and when it is not used for a long time, the filament needs to be stored properly to avoid filament material damage. You can use "loading" and "unloading" to do two operations respectively. After tapping the button, the nozzle is heated until the temperature is high enough to melt the filament. At this time, load filament. Insert filament from the reserved filament inlet on the nozzle until you feel that the filament has been stuck by the filament motor and has been fed into it continuously. In order to unload the filament, the filament should be sent in manually until the filament top melt. At this time, press the press plate on the side of the filament inlet to loosen the filament clip and quickly pull out the filament.

9) How do I get a new 3D model?

You need to use 3D modelling software to draw or BBS enthusiasts have already made the model file, the model is usually suffixed with.STL or.OBJ format file. It is difficult to draw by yourself. It is suggested that beginners can search for 3D model and other keywords on the webpage, and register to download the model after entering the website.