Returns

3D Printer Supplier will accept returns of any item (accessory, kit or assembled 3D Printers) within 30 days of the date of delivery providing your item must be in the same condition when the product was received. After this 30-day period, your purchase is final and no returns will be accepted. Shipping charges on the initial purchase are non-refundable.

3D Printing Supplier reserves the right to refuse a refund if you have simply changed your mind.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

(a)                A product or good has a major failure when:

(b)                it has a problem that would have stopped someone from buying it if they’d known about it;

(c)                 it is significantly different from the sample or description;

(d)                it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time;

(e)                it doesn’t do what you asked for and can’t easily be fixed

Importantly, the rights described in this policy are in addition to the statutory rights to which you may be entitled under the Australian Consumer Law and other applicable Australian consumer protection laws and regulations.

Please note there may be limitations on your right to return and obtain a refund for products, however, these limits will always be subject to your statutory rights.

You may return any goods purchased with us only on the basis of faulty product, parts or workmanship within the manufacturer’s warranty period of 12 months from the date of purchase. We reserve the right to inspect and determine the extent of such defects and rectify them if deemed defective.

Non-returnable/Non-refundable items

Downloadable software products

Refunds will not be available in any other circumstances including change of mind or the incorrect item being ordered.

To complete your return

We require a receipt or proof of purchase. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the refund is approved, then your refund will be processed, and the refund will be applied to your original payment method within 14 days. If you haven’t received a refund within the 14 days please first check the account from which the initial payment was made. Then contact the company of which you made the payment with, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at admin@3dpsa.com.au

A shipping return address will be provided to you once it has been agreed that the product will be returned. You will be responsible for paying for all return shipping costs for the item. Shipping costs are non-refundable (including initial shipping to you). All returns must include trackable shipping and shipping insurance. Without a trackable service, we cannot guarantee that we will receive your returned item and therefore cannot guarantee you will receive a refund.